Whether you are a Physician or Nurses Aid, you have chosen the healthcare profession to make a difference in people’s lives. Having the ability and desire to provide exceptional patient care is a calling or second nature to most in the healthcare industry. However, there are times that providing exceptional patient care can be somewhat of a challenge, especially when dealing with a patient that may not be the cheeriest or easiest to deal with. Following are 5 ways to build a stronger relationship between patient and provider.
1. Communicate. Talk to the healthcare patient in terms that they can easily understand. When you are not feeling well, you do not always hear what you need to hear, but what you want to hear. Be sure the patient understands their diagnosis and treatment plan by allowing them to ask questions which will enable them to be aware of what to expect in the days ahead.
2. Individual Care. One of the most important aspects of delivering exceptional patient care is to treat every patient as if they are the only patient. It is important to make them feel that you care about the quality of service you are providing them and not that they are just 15 minutes out of your day.
3. Personal Relationship. Most patients want to feel that their provider really knows them. This is important, as your patient is entrusting you with their well-being. They need to be able to have the faith in your ability to treat their illnesses and know that you have their best interest at heart. Whether you are inquiring about their work, family, pets or hobbies, showing that little bit of interest in their personal life makes all the difference in the world when it comes to building the bridge of trust.
4. Compassion. It is always important to show compassion by being open minded and non-judgmental. Treat your patient exactly how you would like to be treated if you were in their shoes by showing them your desire to help ease their pain and/or suffering to the best of your ability.
5. Encouragement. When you show encouragement and offer praise in advancements or progress, it helps to instill positive thoughts and encourages strength with the healthcare patient. Just one word of encouragement can lead to hurdling obstacles that may have otherwise never been attempted.
All it takes is an extra moment to offer a kind word or flash of a smile that could change the outlook of your patient’s day and make it a gratifying experience for you both.